A tailored AI receptionist for independent auto repair shops. She books straight into your shop management system and recognizes returning customers by name.
1. 411 Locals study, 85 businesses across 58 industries.
A real 30-day view from our own shop. Revenue captured, appointments booked, time saved, when your phone actually rings. Fully customizable, so you and your advisors each see what matters to you.
I've run Cooper Lake Automotive in Smyrna for 30 years. I went looking for an AI receptionist and couldn't find one that actually understood a repair shop, so I built Brooke for my own shop first. Now she runs my phones every day, and a few other shops too.
24/7, never to voicemail. Handles pickups, safety, and transfers.
Reads your live database. Greets returning callers, pulls their cars.
Straight into your calendar, up to 30 days out. Never overbooks.
Clean summaries, on the same screen as your calls.
In your voice. Auto-post or draft-only, your choice.
Revenue captured, calls handled, what people call about.
See who's calling and what they drive before you pick up.
Type a phone or VIN. Every car, every visit, every dollar.
These are real recorded calls to Brooke at Cooper Lake Automotive. The caller is Bill testing his own shop's line, so the name and vehicle are his. Press play and read along. This is exactly what your customers hear.
Every Brooke is built for one specific shop. Yours. Your hours, your pricing, your staff, your rules. You choose exactly what Brooke is allowed to do and what she has to hand off to your team.
When Brooke books an appointment, it lands on your real calendar. Not a side Google sheet. Not "we'll sync it later." Not double-entry. Your advisor opens the system in the morning and sees the appointments Brooke booked overnight.
Your shop's dashboard is built for the owner, not for IT. Revenue captured at your average ticket, calls answered, what people called about, what got booked, who's been blocked. Open it in the morning and know in 60 seconds what Brooke did overnight.
Most shops pay for an answering service, a reputation tool for review replies, and still hand-type their online bookings into the system every morning. Sparviko does all of it in one place. Keep the booking widget you already have. Brooke reads what comes in and enters it for you. One bill, one login, one place to look.
The phone rings. Brooke picks up, knows you close in 15 minutes, books the caller for first thing tomorrow.
Brooke takes the fourth and fifth call so they don't roll to voicemail. She books what she can, takes messages for the rest, transfers urgent ones to your advisor.
Brooke writes a reply that sounds like you wrote it, posts it under your shop's name, and emails you a copy. One- and two-star reviews always come straight to you. She never auto-replies to those.
Brooke tells her to pull over safely and park before anything else. Then she takes the rest of the call once the caller is in a safe spot. Safety first, then service.
When a returning customer calls, Brooke reads from your live shop database in real time. She welcomes them back. She knows the cars they own. She can answer their questions on the spot.
A caller asks "when was my last oil change?" Brooke can tell them. "What did you guys do on my car back in March?" Brooke knows. She's not making it up. She's reading from your system the same way your advisor would.
Because she already knows the caller and sees your live schedule the moment she picks up, she can often get someone booked faster than they would get it done waiting on hold for an advisor. At our shop, some regulars have started calling Brooke on purpose. It's just quicker.
"My advisor got his counter time back."
My service writer was juggling the phone and the customer at the counter at the same time. He couldn't do either one right. Now he sells the work, Brooke handles the calls, and the customer in front of him gets his full attention. Last Friday she booked four appointments overnight that I would have lost to voicemail.
Independent shop owner. Smyrna, GA. 16 bays.
Sparviko reads from and writes to your shop management system through its API. We're working with each major vendor to formalize those integrations as supported products, one at a time. Tell us what you run and we'll tell you what's available today and what's in progress.